Two Important HCS Updates
Health Commerce System Conducting Maintenance on May 6th
The Health Commerce System (HCS) will be conducting system maintenance beginning at 3 pm on Sat., May 6th. The maintenance is scheduled to last 12 hours.
Per the announcement from the Department of Health (DOH):
Critical applications (see link below) will be available following a short downtime. Other non-critical applications and services will be unavailable from approximately 3:00 PM, Saturday, May 6th until 3:00 AM, Sunday, May 7th 2017. A reminder about this system maintenance will be displayed on HCS until maintenance is complete.
List of HCS Critical Applications - https://commerce.health.state.ny.us/hcs/drapps.html
The Commerce Accounts Management Unit (CAMU) will be available during the maintenance. If you have issues accessing HCS applications during the maintenance, please call Commerce Accounts Management Unit (CAMU) at 1-866-529-1890.
If you have question or issue about this maintenance, send an email to email@example.com.
We apologize for any inconvenience this maintenance may cause and thank you for your understanding and support.
HCS Discontinuing Access for PCs Using Windows XP and Microsoft IE9, Older Web Browsers Starting June 1st
DOH has also announced that the HCS will be discontinuing access for computers running Windows XP and Microsoft Internet Explorer 9 (IE9) and older web browsers, as they pose a security risk to HCS applications.
The alert states:
Windows XP users must upgrade their operating system and IE9 users must upgrade their browser by June 1, 2017 to continue using the HCS, as the HCS will block connections from computers running Windows XP and IE9 browser and older.
What: The HCS will discontinue access for PCs using Windows XP and Microsoft IE9 and older web browsers. Upon implementation of this change, any computer running Windows XP or IE9 or older will not be able to connect to or open https://commerce.health.state.ny.us/.
When: This change is scheduled for June 1, 2017.
Why: Due to NYS application and data security requirements, HCS access will be discontinued for unsecured IE9 and older web browsers and Windows XP operating system on June 1, 2017.
What is at stake: Inability to access the HCS will affect your ability to: comply with New York State Public Health and Education laws; access critical information and data; and receive HCS technical support.
Specifically, you will not be allowed access to the following applications:
o Patient narcotic histories (i-STOP/PMP);
o E-Prescribing waivers;
o Your Physician Profile;
o The New York State Immunization Information System;
o Environmental Health EHCitrix Platform;
o Evacuation of Facilities in Disasters System (eFINDS);
o The Health Electronic Response Data System (HERDS); and
o other mission-critical applications.
What to do next: If you are using Windows XP or IE9, you must upgrade your PC to a modern, secure operating system as soon as possible, and upgrade your IE9 or older web browser. It is suggested you perform the following actions to upgrade your PC and browser:
1. OPERATING SYSTEM: To upgrade to a current Windows operating system please visit http://www.microsoft.com/ to determine if your computer can be upgraded. To upgrade, follow the instructions on the Microsoft website. Please note that Windows 10 users will still need to use Microsoft Internet Explorer 11 or Google Chrome as most HCS applications do not yet support the Microsoft Edge browser, which is the default browser for Microsoft 10.
2. BROWSER: If you are not sure which Internet browser you are using, please visit http://whatsmybrowser.org/ to determine your browser and version.
On the Windows platform, the HCS currently supports Microsoft Internet Explorer and Google Chrome, and offers partial support for Mozilla Firefox. You may download the latest version of these browsers from the following links:
Microsoft Internet Explorer:
User of MacOS, OSX, Windows 7, Windows 8, or Windows 10 and users of Google Chrome, Microsoft Internet Explorer 10 or newer, or Safari on the Mac platform, are not affected by this change.
Thank you for your attention to this important matter.
Please contact firstname.lastname@example.org for questions or assistance.