Over the weekend, the Department of Health (DOH) issued an email to enrolled State Vaccination Program providers offering a process for individuals who are having difficulty connecting their contact information with the Excelsior Pass app. DOH will direct individuals having difficulty to their vaccination provider by giving them the provider’s primary and secondary points of contact and contact information as it was submitted on the provider’s COVID-19 Vaccination Program enrollment form.
We are aware that some residents and staff are having difficulties with Excelsior Pass. This may be a way for those individuals to resolve those issues. A New York State Immunization Information System (NYSIIS)/Citywide Immunization Registry (CIR) Fact Sheet on Excelsior Pass may also be of help.
Please know that LeadingAge NY members' issues with pharmacy partners entering erroneous information into NYSIIS or CIR is a separate issue. We continue to connect members with DOH and pharmacy partners to try to resolve those data errors.