CaptionCall utilizes special phones, live captioning agents, and voice recognition technology to generate captions of what the user’s callers say. The CaptionCall service is an outgrowth of the Americans with Disabilities Act (ADA) that is administered by the Federal Communications Commission and funded by contributions from telecommunications companies.
The CaptionCall phone gives callers, who must qualify to participate in the program, the option to increase the phone’s volume while written captions of what callers say appear on a large, easy-to-read screen. Callers place and receive calls as usual and speak and listen using a phone handset. For callers who want more mobility than a standard landline telephone, CaptionCall Mobile offers callers the option to use the service on an Apple® iPhone or iPad® device. To use CaptionCall, callers must have a CaptionCall account and an internet or Wi-Fi connection.