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Frontline Caregiver Training

Growing Strong Roots (Offered exclusively by LeadingAge NY)

Program description/goals: Growing Strong Roots creates an effective, replicable, and sustainable peer-mentoring program for the new CNA that encourages both retention and commitment to explicit values of long-term care. The goals of the program are to:

     • Improve retention rate;

     • Refocus the orientation process to concentrate on demonstrating exemplary caregiving in actual practice;

     • Reinforce critical skills and behaviors;

     • Teach a culture of caring;

     • Support new staff to become part of the team; and

     • Provide recognition and a potential career ladder for experienced nurse aides.

Suggested participants: Certified and nursing assistants, nursing supervisors (up to 20 participants)

Numbers of sessions and hours: On-site training consists of Introductory session for key leadership staff (2 hours); full-day session for selected CNA mentors (6 hours); instructional session for supervisors of the mentoring and new CNAs (2 hours); and three (3) additional booster sessions for the mentoring staff to review key strategies (2 hours each). Total of 6 on-site educational sessions.


Caring Communication at the End of Life (Offered exclusively by LeadingAge NY)

Program description/goals: The end-of-life for nursing home residents is often the time when families and staff need to be able to communicate with one another with the greatest sensitivity. This program focuses on communication processes aimed at improving end-of-life care, by facilitating more positive relations between families and staff. The training provides new information for family members on the importance of advance directives and new tools for the staff in how to discuss them.

Suggested participants: Certified nursing assistants and licensed nursing staff (no limit on number of participants)

Numbers of sessions and hours: On-site training consists of three two-hour sessions for staff (offered twice in same day); one one-hour session for families; and two booster sessions for staff lasting about 1-2 hours (offered twice in same day). Total of 4 on-site staff training sessions and one session for families.


Pathways to Leadership: Peer Mentoring for Long Term Care Nurses (Offered exclusively by LeadingAge NY)

Program description/goals: Pathways to Leadership is designed to enable facilities to enhance residents’ quality of care and quality of life by improving the preparation and retention of long-term-care nurses. The goals of the program are as follows:

     • Improve care by improving management, leadership and communication skills, especially as they relate to dementia care;

     • Teach positive skills related to managing in a LTC unit;

     • Improve retention of nursing staff;

     • Create a caring community between staff and residents; and

     • Sustain the intervention.

Suggested participants: Licensed nursing staff (up to 20 participants)

Numbers of sessions and hours: On-site training consists of an introductory session for the administrative team (up to 4 hours); orientation session for supervisors (1-2 hours); and four full-day training and booster sessions for charge nurse mentors. Total of 6 on-site training sessions.


Teaching and Encouraging Pain Management in Long Term Care (Offered exclusively by LeadingAge NY)

Program description/goals: There's no question the effects of unrelieved pain do take a toll on an individual. Some of the adverse effects are functional decline, complications of immobility, skin breakdown, infections and subsequent hospitalization.  Not only can pain effect the health and safety of a resident, it can also significantly affect an individual’s quality of life.  Pain has a strong correlation with depression, diminished self-confidence and self-esteem, and increases the frequency of behavioral problems particularly for those residents with cognitive impairments.

This training will include separate, and distinct education for nurses, CNA direct care staff, along with members of the Interdisciplinary Team.  Participants in the program will learn the importance of implementing resident specific non-pharmacologic interventions. One of the educational sessions will focus on the identification of pain in the cognitively impaired resident.

Learning objectives include:

  • Advance skills to improve the pain interview and reporting process including observation
  • Improve techniques to help caregivers find and report pain in the cognitively impaired residents
  • Acquire accurate data to monitor the effectiveness of pain management
  • Create competency and expertise among direct care staff related to pain surveillance

Suggested participants:  Training should include all CNAs, licensed nurses, nursing administration, members of the Interdisciplinary Team and physicians (30-50 participants).

Numbers of sessions and hours: On-site training consists of up to 5 days offered (30-60 minute sessions), plus on-site mentoring, technical assistance, and additional training on implementation and quality oversight of the program.