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CMS Issues Guidance on Ombudsman Visits

On July 9th, the Centers for Medicare and Medicaid Services (CMS) updated memorandum QSO-20-28-NH, originally issued on April 24th, to remind nursing homes that access to the Ombudsman program is still required, but based on infection control concerns related to COVID-19, access may be accomplished by phone or other technology. Under Question #2 in the revised Frequently Asked Questions (FAQs), CMS speaks to the issue of residents covered under federal disability laws and their right to receive assistance to ensure effective communication. Where onsite staff assistance is unavailable or communication cannot be achieved through means of video, a facility may allow for access from a qualified interpreter. The nursing home may impose safety measures such as screening and the use of personal protective equipment (PPE) in those situations.

Contact: Elliott Frost, efrost@leadingageny.org, 518-441-8761